AlterSpin CA
This Privacy Policy explains how AlterSpin online casino collects, uses, stores, and protects your personal information when you register and play on our platform. By creating an account, you acknowledge that you have read and understood this policy. We review and update it periodically - continued use of the platform following any changes constitutes acceptance of the revised version.
1. Who We Are
We operate under a licence issued by the Malta Gaming Authority (MGA/B2C/394/2017). We are the data controller responsible for all personal information collected through our platform. If you have any questions about how we handle your data, contact us directly at support@alterspin.com or via live chat at any hour.
2. Information We Collect
AlterSpin Canada collects personal information from you at various points during your use of the platform.
This includes:
- Registration Data: Full legal name, date of birth, email address, residential address, and chosen currency
- Verification Documents: Government-issued photo ID, proof of address, and payment method confirmation submitted during KYC
- Financial Data: Deposit and withdrawal history, transaction amounts, and payment method details
- Gaming Activity: Game history, betting patterns, session duration, and bonus usage
- Device and Technical Data: IP address, browser type, operating system, and device identifiers collected automatically when you access the platform
- Communications: Records of any correspondence with our support team, including live chat transcripts and emails
3. How We Use Your Information
AlterSpin Casino Canada uses the information we collect for the following purposes:
- Account Management: To create, maintain, and secure your account and verify your identity
- Payment Processing: To handle deposits, withdrawals, and associated transaction records
- Regulatory Compliance: To meet our obligations under our MGA licence, including anti-money laundering checks and responsible gambling requirements
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, and terms violations
- Customer Support: To respond to your queries, process complaints, and provide assistance
- Platform Improvement: To analyse usage patterns and improve the performance, security, and content of our platform
- Responsible Gambling: To monitor gaming behaviour and apply responsible gambling tools where required
We do not use your personal data for automated decision-making that produces significant legal effects without human review.
4. Legal Basis for Processing
AlterSpin CA processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to fulfil our obligations under the account agreement, including payment processing and account management
- Legal Obligation: Processing required to comply with our MGA licence conditions, anti-money laundering legislation, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation including Quebec's Law 25
- Legitimate Interests: Processing carried out to prevent fraud, secure the platform, and improve our services, where these interests are not overridden by your rights
- Consent: Where we rely on your consent for a specific processing activity, you may withdraw that consent at any time by contacting us at support@alterspin.com
5. Who We Share Your Information With
AlterSpin Canada does not sell or rent your personal information to third parties.
We share your data only in the following circumstances:
- Regulatory Bodies: We disclose information to the Malta Gaming Authority and other competent authorities where legally required
- Payment Processors: We share necessary financial data with payment providers to process your transactions securely
- Identity Verification Providers: We use accredited third-party KYC services to verify identity documents submitted during account verification
- Fraud Prevention Services: We share relevant data with fraud detection partners to protect the integrity of the platform
- Legal Requirements: We disclose information to law enforcement or government agencies where required by a valid legal order
All third parties we work with are contractually bound to handle your data securely and use it only for the specified purpose.
6. Cookies and Tracking Technologies
AlterSpin online casino uses cookies and similar tracking technologies to operate and improve the platform.
The main categories we use are:
- Essential Cookies: Required for the platform to function - these cannot be disabled
- Analytical Cookies: Used to understand how players interact with the platform so we can identify improvements
- Functional Cookies: Used to remember your preferences, such as language and currency settings
- Marketing Cookies: Used to deliver relevant promotions - these are only placed with your consent
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect platform functionality.
7. Data Retention
AlterSpin Casino Canada retains your personal data for as long as your account remains active and for a period of five years following account closure, in line with our MGA licence obligations and applicable anti-money laundering requirements. Financial records may be retained for up to seven years where required by law. Once the applicable retention period expires, your data is securely deleted or anonymised.
8. Data Security
We protect your personal information using industry-standard security measures, including:
- 256-bit SSL Encryption: Applied across all connections to our platform
- PCI DSS Compliance: All financial transactions are processed through PCI DSS-certified channels
- Access Controls: Personal data is accessible only to authorised staff with a legitimate need
- Regular Security Audits: Our systems undergo periodic independent security reviews
Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately.
9. International Data Transfers
As an MGA-licensed operator, AlterSpin CA may transfer your personal data to countries outside Canada. Where such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by relevant regulatory authorities. We do not transfer your data to jurisdictions that do not provide an adequate level of data protection without implementing additional protective measures.
10. Your Rights
Under PIPEDA and applicable provincial privacy legislation, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that inaccurate or incomplete information be corrected
- Deletion: You may request that your personal data be deleted, subject to our legal retention obligations
- Restriction: You may request that we limit how we use your data in certain circumstances
- Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your personal information. Quebec residents may also contact the Commission d'accès à l'information
To exercise any of these rights, contact us at support@alterspin.com or via live chat. AlterSpin Canada will respond to all data requests within 30 days of receipt.
