At AlterSpin Canada, we've put together answers to the most common questions players ask about our platform, covering everything from account setup and payments to bonuses and mobile access. If you don't find what you're looking for here, our support team is available 24/7 via live chat and email at support@alterspin.com.
How many payment methods do you support, and how quickly are deposits credited? We process deposits across 21 methods, covering cards, bank transfer, Revolut, RAPID, and 15+ cryptocurrencies. In most cases, funds hit your account balance immediately, though some providers apply their own processing times. We do not charge deposit fees on our end - any charges that appear come from your bank or payment provider directly.
Where do I enter a AlterSpin promo code and when does it need to be applied? The promo code field is available on the sign-up form during registration - enter any active code before completing your account setup to unlock the corresponding reward. Codes cannot be applied retrospectively once your account is created. Check our promotions page regularly as new codes are released for seasonal campaigns and specific deposit offers.
Can I bet on sports and play casino games from the same account? Yes, one registered account gives you full access to both the sportsbook and the casino without any separation between the two. You can switch between pre-match betting, live markets, pokies, and live dealer tables at any point during your session. Separate bonuses run for each vertical, and both are accessible from the same account dashboard.
How do I get the app on my device? The AlterSpin app is available as a Progressive Web App for iPhone and iPad users, and as a direct APK download for Android devices - neither version requires an app store listing. Android users can grab the APK from our website and install it after enabling `Unknown Sources` in their device settings. Both formats deliver the complete platform experience, including the full game library, cashier, and live chat.
What cryptocurrencies do you accept for deposits and withdrawals? We support 15+ cryptocurrencies across both deposits and withdrawals, including Bitcoin, Ethereum, Litecoin, Solana, BNB, DOGE, Cardano, TRX, Bitcoin Cash, USDT across four networks (ERC20, TRC20, BEP20, and Solana), USDC, and USDC Solana. All crypto methods carry the same standard limits as fiat options, with the exception of Bitcoin withdrawals which start at a higher minimum due to network fee thresholds. Crypto deposits are credited quickly and follow the same secure processing standards as all other payment methods.
Does mobile browsing give full access to all platform features? Our AlterSpin mobile platform runs entirely on HTML5, so browser access through Chrome on Android or Safari on iOS loads every feature without any downloads or plugins required. The full game catalogue, live casino, sportsbook, cashier, bonuses, and live chat are all available through the browser with no restrictions. iPhone and iPad users can also add the site to their home screen via the Safari Share menu for an app-style experience.
How does the VIP cashback programme work? Weekly cashback is available exclusively to players in the top three VIP tiers, with up to 15% returned on net losses each week up to a cap of 5,000 in your account currency. The qualifying period runs Monday to Sunday, and cashback is credited to your account every Monday. Once credited, it carries a wagering requirement of just x1 before the funds become withdrawable.
Is AlterSpin online casino licensed and independently audited? Our platform holds a licence issued by the Malta Gaming Authority under number MGA/B2C/394/2017, one of the most respected regulatory credentials in the iGaming industry. Our platform undergoes regular independent audits covering game fairness, RNG certification, payout accuracy, and operational compliance. All RNG game outcomes are verified by accredited third-party testing laboratories on an ongoing basis.
What responsible gambling tools are available on the platform? We provide five account-level tools that take effect immediately once activated: deposit limits, session time limits, reality checks, a cooling-off period, and full self-exclusion for a set duration or permanently. All tools are accessible directly from your account settings without needing to contact support. Players who need external assistance can reach a free, confidential gambling support helpline available 24 hours a day.
How do I find the latest promotions and bonus offers? Visit the promotions section of the AlterSpin website to see all currently active offers across both the casino and sportsbook, updated whenever new campaigns go live. Casino bonuses, including weekly free spin reloads and crypto reload deals, sit alongside sport-specific offers such as weekly reloads, accumulator boosts, and bore draw insurance. All promotion terms, wagering requirements, and qualifying conditions are listed in full on each offer page.
